General terms and conditions 1.1. Prome.ee e-shop sells digital products, the rights to which belong to OÜ GTM Solutions. 1.2. The Terms and Conditions apply to the legal relations between the customer (hereinafter referred to as the Customer) and OÜ GTM Solutions (hereinafter referred to as the Seller), the owner of the shopping environment located at the Internet address www.prome.ee (hereinafter referred to as the E-shop) in connection with the purchase of Products from the E-shop. In addition to these Terms and Conditions, legal relations arising from the purchase of Digital Products from E-shop are governed by the laws in force in the Republic of Estonia. 1.3. The Seller may change the terms and conditions of use of the e-shop and the prices of the products and services without prior notice. The Seller reserves the right to change the prices displayed in the e-shop at any time. If the e-shop prices have been changed after the order has been placed and paid for by the user of the Service, the Seller undertakes to deliver the corresponding products to the user at the prices valid at the time of the order. The user is not entitled to claim compensation for the price difference. 1.4. Vendor details:OÜ GTM Solutions; Reg. No.14234635 ; Harju County, Tallinn, Põhja Tallinn, Staapli tn 3-73, 10415 ; Phone (+372)5477 0566 ; Email: firstname.lastname@example.org
Prices 2.1. All prices displayed in the e-shop are in euro. Prices are exclusive of VAT.
Products 3.1. Products displayed in the online shop are digital and can be downloaded immediately after payment. 3.2. The information, photos and descriptions displayed in the e-shop are designed to present as accurately as possible the content and value of the product. Screenshots and a description of the digital product as accurate as possible. If the content of the downloaded document does not meet the customer’s expectations, the seller will not refund the money. 3.3. Buyers can ask clarifying questions by email (email@example.com) or by phone (+372 5477 0566) before making a purchase. 3.4 The Seller is prepared to refund the Customer if the Customer proves that he/she has not opened the downloaded Digital Goods, saved them on a computer or otherwise stored them for later use.
Making a purchase 4.1. The customer selects the desired Product in the E-shop and adds it to the shopping cart by clicking on the “Add to cart” button. 4.2. In order to place an order, the Customer must navigate to the Shopping Cart page: click on the “Checkout” or “Proceed to checkout” button in the shopping cart menu bar, after which the Customer will be redirected to the order page. 4.3. After entering the required data and verifying the accuracy of the data, the Customer confirms the order by clicking “Submit order”. After this action, the order is confirmed and transmitted to the seller. 4.4. The Customer shall pay for the Product immediately via an Internet bank transfer and confirm the payment to the Seller by clicking on the “Back to Merchant” button. 4.5. After paying for the Product, the customer can immediately download the digital product. In addition, a link to download the product will be sent to the customer’s e-mail. 4.6. When placing an order, the customer undertakes to provide the correct information necessary to fulfil the order. 4.7. The Seller shall not be liable for the impossibility of fulfilling the order due to incorrect information provided by the Customer or any consequences thereof.
Payment methods 5.1. Orders can be paid for securely using Estonian bank links (Swedbank, SEB, Luminor, LHV and Coop). 5.2. The payment is made outside the E-shop environment in the secure payment environment of the service provider Maksekeskus AS. 5.3. The Seller does not have access to the Customer’s bank and credit card details.
Delivery to 6.1. The digital product can be downloaded instantly via a link sent to your email or directly from the environment, immediately after payment with a payment link. 6.2. In the event that for any reason the downloading of the product fails, the Customer is obliged to notify the E-shop by sending an e-mail to firstname.lastname@example.org or by calling (+372)5477 0566.
Cancellation policy 7.1. The customer has no rights to return the digital product if he has downloaded and opened it (section 53(4) of the LOA, supplemented by section 71(4) of the LOA).
Complaints procedure 8.1. The 2-year period for lodging a complaint provided for in section 218(2) of the LOA applies to the Products sold. 8.2. In the event of non-conformity or defects of the Product, the Customer undertakes to notify the Seller immediately, but not later than within 2 months after the occurrence of the defect, by sending the contact details of the Buyer, a detailed description of the problem to the e-mail address email@example.com. 8.3. All complaints will be reviewed and the Customer will be contacted as soon as possible, but no later than 15 days after receipt of the complaint. 8.4. During the first six months after the delivery of the item to the Customer, the defect is presumed to have existed at the time of delivery. It is the responsibility of the undertaking to rebut this presumption. In the event of a complaint, the seller shall always bear the costs related to the repair or replacement of the document, in particular the costs of transport, postage, labour, travel and materials, within the first six months of the delivery of the item to the customer (LOA § 222(4)). During the following 1.5 years, the Seller shall bear the corresponding costs only if the claim was justified.
Other terms and conditions 11.1. Disagreements between the Customer and the Seller shall be resolved by negotiation. 11.2. If the buyer has any complaints regarding the Online Shop, they should be sent by e-mail to firstname.lastname@example.org or by phone to (+372)5477 0566. If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms of the procedure and apply here. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint.
Customer support 12.1. The customer support e-mail address is: email@example.com. Customer support is closed on public holidays and weekends.
Buyers can contact the European Union’s consumer dispute resolution platform here.